Shipping & Returns
1. Domestic Shipping
We offer fast and reliable domestic shipping within [your country]. Once you place your order, your package will arrive within 2 business days, depending on your location. We offer a variety of shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your shipping address and preferred method.
2. International Shipping
Yes, we ship internationally! We ship to most countries worldwide. Delivery times and shipping costs vary depending on the destination. You will be able to see the exact shipping costs and estimated delivery time at checkout. Please note that depending on the regulations in your country, customs duties and taxes may apply, and these costs are the responsibility of the customer.
3. Order Processing Time
Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive an email notification, as well as a tracking number so that you can track your package every step of the way.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We often have free shipping promotions, so be sure to check our homepage for any special offers!
Returns and Exchanges
1. Return Policy
We want you to be completely satisfied with your purchase, so we offer a hassle-free return policy. If you are not satisfied with your item, you may return it within 30 days of receipt for a full refund or exchange. Items must be returned unworn, unwashed and undamaged with all original tags and packaging intact.
2. How to Return an Item
To return an item, please follow the steps below:
Visit our Returns and Exchanges page and complete the return form.
Pack the item securely in its original packaging.
Ship the item to the address provided on the return form.
Once we receive your return, we will process the return and issue a refund to your original form of payment, or if you request an exchange, we will ship you a replacement.
3. Exchanges
If you would like to exchange your item for a different size or color, please follow the same process as returns. Exchanges are processed within the same time frame, and you will be notified when the exchange is complete.
4. Non-returnable items
For hygiene reasons, we do not accept returns on items that have been worn or washed, nor do we accept returns on underwear (such as bras or panties) unless they are defective or damaged when received. Please inspect your item carefully before use.
5. Refunds
Refunds will be issued to the original payment method used at the time of purchase. Refunds take 5-7 business days to process. Shipping charges are non-refundable and the customer is responsible for return shipping costs unless the item is defective or incorrect.